Frequest Asked Questions
It is a PCR test with saliva self sample collection.
You will receive an email with an encrypted file. Your password is on the label you received after you have given your sample. Insert the password and download your pdf test result.
Samples are picked-up 4 times a day and transported to our partner lab. You will get your result within 5h after your sample has been picked-up.
E.g. If you arrive at the test center at 10 am, and you give your sample at 10:15, then the pick-up of your sample will take place at 12 pm. You will receive your test result by email until 5 pm.
First please check the timetable of sample pick-up to see if your result is actually delayed or not.
Then check your spam folder.
If you haven’t received your email please visit the Test Center Counter.
No, just show up in time for your planned trip.
The test center is open daily from 6 am to 8 pm.
It is better to come early in the morning, but you should be present at the test center at least 1 h before our last pick-up transport at 5 pm. Note that there might be a queuing line, so please plan accordingly.
If your test is declared invalid you have to come and take a new test for which you must pay again. The invalidity of the test results from an improper sample collection: not enough saliva liquid provided, spill of tube contents, spill of buffer, incorrect closing of cap.
Please read carefully the Collection Instructions and Precautions.
Usually not, however small children and babies make self saliva collection very difficult to execute. Your child must be able to offer sufficient saliva in order for the sample to be valid.
The report is in English.
Yes, you cannot register for the test without a valid ID or Passport (no other documents are allowed as identification e.g. Drivers License). Your ID or Passport number is written on the test result document.